FAQ: The Art of Eddie Nunez: Sketchbook Numero Dos
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will packages be shipped?

Packages will be shipped according to dates on Kickstarter tiers. If it goes beyond the date, please note there are several packages to send in certain tiers and I am working my hardest to makes sure items get delivered on time.

Last updated: November 15, 2020 11:13

What if I have questions regarding my order?

If there are any questions regarding your order, please inbox me directly through Kickstarter. It is easier for me to keep track through inbox rather than through comments. Thanks! :)

Last updated: November 15, 2020 11:16

Can I change my shipping address?

Once the orders are locked, addresses cannot be changed.

Last updated: November 15, 2020 11:23

When do I complete my survey?

Surveys should be completed as soon as possible. The faster I get your information, I can lock orders and start the delivery process.

Last updated: November 15, 2020 11:24

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: December 2020

I will officially start sending orders in December. Please note that I am shipping according to the dates posted in the tier that has been pledged for.

Last Updated At: 11/15/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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